Customer Survey

Good Day Valued Customer,

As part of our ongoing commitment to enhancing your banking experience, Republic Bank (Guyana) Limited is excited to announce our upcoming Annual Customer Experience Study, scheduled to take place from May 20, 2024, to June 28, 2024.

This study is crucial for us to gain valuable insights into your needs and experiences with our Bank. Your feedback will play a pivotal role in shaping our future services and ensuring that we continue to meet and exceed your expectations.

To conduct this study with the utmost confidentiality and objectivity, we have enlisted the expertise of Market Facts & Opinions (2000) Ltd (MFO), an independent market research company. Your responses will remain entirely private and confidential.

During the study period, a representative from MFO may reach out to you either through an online survey or via a telephone call. Your participation in this survey is highly appreciated, as it will enable us to gain a deeper understanding of your experiences, needs, and expectations.

Your input is invaluable to us as we strive for excellence in customer satisfaction. We encourage you to take part in the survey and share your thoughts openly.

If you have any questions or require further assistance, please do not hesitate to contact us at:
• Customer Care (Republic Bank) | (592)-223-7938/49 | E-mail: gyemail@rfhl.com
• Rae Jagoo (Republic Bank) | (592)-223-7938/49 Ext 2621 | E-mail: rae.jagoo@rfhl.com
• Sade Mason-Price (MFO) | (868)-394-2959 | E-mail: sade.mason-price@mfocaribbean.com
• Leandra Boochoon (MFO) | (868)-394-3006 | E-mail: leandra.boochoon@mfocaribbean.com

Thank you for your continued support and participation in shaping the future of banking with Republic Bank (Guyana) Limited.

Kind Regards,
Republic Bank (Guyana) Limited