At Republic Bank customer satisfaction is our utmost priority, which is why we strive for service excellence in everry customer interaction. Notwithstanding, there
may be occasions when we fall short of meeting your expectations.
So, whether you have a Compliment, Comment or Complaint, your feedback is valuable to us, as it offers us the opportunity to improve our service to you.
Kindly fill out our Feedback Form: Click here
Alternatively you can send us an email at firstname.lastname@example.org or fill out a comment card, which is available at our branches.
Contact your branch (in person, by telephone, fax, or email)
Provide the staff member with the details of your complaint: dates, account numbers, etc.
Agree to a mutually accepted timeframe to have the issue resolved to your satisfaction
If NOT satisfied, speak to the Branch Manager who will provide further assistance
... Still not happy with the outcome?
The Customer Relationship Specialist is the final stage at the Bank for handling customers’ concerns and complaints.
Contact our Customer Relationship Specialist who will work with you and the branch to bring the matter to a speedy and satisfactory resolution.
The Customer Relationship Specialist
155-156 New Market Street