Republic Bank Reaffirms Its Promise

Republic Bank is reaffirming its commitment to fully resolve all new banking system related issues by mid-December as earlier indicated.

With ongoing emphasis to improve transaction efficiency, customers can access their accounts via the Bank’s Automated Teller Machines (ATMs) where a higher single transaction limit of $100,000: is now available.

Eighty-two percent (82%) of our Point of Sale Terminals are now operable, facilitating customers’ payments at merchants, while we continue to address those outstanding for earliest availability.

In-branch, resources have been redirected to ensure maximum support; while our new Swipe Card feature will greatly reduce the need for completion of vouchers for some withdrawals and deposits.

Payrolls received to date have been processed and we are utilizing currently four (4) payroll processing options to ensure that our valued customers have on time access to their salaries and bonus payments.

Wire Transfers are also being processed.

Our customer education efforts and Call Centre support are ongoing, even as we note the steady reduction in the demand for these.

Importantly, at the Bank’s Annual General Meeting on December 9th 2019, Chairman, Nigel Baptiste, announced that the Bank is working on measures to compensate customers for the inconvenience experienced as result of the conversion to the new banking platform.

Customer Focus remains our priority and we are committed to ensuring that any inconvenience experienced by our customers and stakeholders is resolved soonest.

December 12, 2019
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